Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. Admin & Commercial

Admin & Commercial

Welcome! You can raise a request for Admin & Commercial using the options provided.

  • Portal

    Kündigung, Adressänderung / Personenänderung, neuer Mitarbeiter / neuer Login, Up- / Downgrade
  • Neukunde / Kündigung

    Neukunde Veeam, Neukunde S3@MOUNT10 / S3@MOUNT10 Pro, Neukunde Redstor, Neukunde CLOUD 2 CLOUD, Kündigung (Technische Umsetzung), Partnerwechsel auf bestehenden Partner, Partnerwechsel auf M10, Partnerwechsel temp. auf M10
Powered by Jira Service Management
{"xsrfToken":"13701c6f88caef8a043a00557ada8201cc7e2471_lout","branding":{"id":"4","key":"crmsales","name":"Admin & Commercial","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d4517307-66c3-4dfb-b102-d47f8ad48524/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZGQ5ZjE0Ni1iN2EzLTQ2N2MtODViYi1lM2ZlMGVkNzc4OGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ0NTE3MzA3LTY2YzMtNGRmYi1iMTAyLWQ0N2Y4YWQ0ODUyNCI6WyJyZWFkIl19LCJleHAiOjE3ODY5NzQyMzQsIm5iZiI6MTc4Njk3MzYzNH0.kLzawwp0DZmssApugshCFtxuoO0x4iPqhXOMl0N1lxc&client=8dd9f146-b7a3-467c-85bb-e3fe0ed7788a&mode=fit","logoId":"d4517307-66c3-4dfb-b102-d47f8ad48524","isLogoAvailable":true,"helpCenterTitle":"Welcome to MOUNT10 Heldpesk","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim MOUNT10 Helpdesk","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to MOUNT10 Heldpesk","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1cf2efbf-9dcf-4044-9265-1a0df6195235/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZGQ5ZjE0Ni1iN2EzLTQ2N2MtODViYi1lM2ZlMGVkNzc4OGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFjZjJlZmJmLTlkY2YtNDA0NC05MjY1LTFhMGRmNjE5NTIzNSI6WyJyZWFkIl19LCJleHAiOjE3ODY5NzQyMzQsIm5iZiI6MTc4Njk3MzYzNH0.MlaVK8vnCymTMnZnUqu1bKnmIoPcXyfOTWBQmyonHUI&client=8dd9f146-b7a3-467c-85bb-e3fe0ed7788a&height=300&mode=fit","bannerMediaApiFileId":"1cf2efbf-9dcf-4044-9265-1a0df6195235","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"crmsales","projectId":10007,"serviceDeskId":4,"name":"Admin & Commercial","description":"<p>Welcome! You can raise a request for Admin &amp; Commercial using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"100","name":"Adressänderung / Personenänderung","descriptionHtml":"","callToAction":"Adressänderung / Personenänderung","introHtml":"","icon":10527,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[15],"key":""},{"id":"120","name":"Kündigung","descriptionHtml":"","callToAction":"Kündigung","introHtml":"","icon":10521,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[15],"key":""},{"id":"86","name":"Kündigung (Technische Umsetzung)","descriptionHtml":"","callToAction":"Kündigung (Technische Umsetzung)","introHtml":"","icon":10521,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[18],"key":""},{"id":"99","name":"neuer Mitarbeiter / neuer Login","descriptionHtml":"","callToAction":"neuer Mitarbeiter / neuer Login","introHtml":"","icon":10516,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[15],"key":""},{"id":"108","name":"Neukunde CLOUD 2 CLOUD","descriptionHtml":"","callToAction":"Neukunde CLOUD 2 CLOUD","introHtml":"","icon":10517,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[18],"key":""},{"id":"102","name":"Neukunde Redstor","descriptionHtml":"","callToAction":"Neukunde Redstor","introHtml":"","icon":10517,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[18],"key":""},{"id":"123","name":"Neukunde S3@MOUNT10 / S3@MOUNT10 Pro","descriptionHtml":"","callToAction":"Neukunde S3@MOUNT10 / S3@MOUNT10 Pro","introHtml":"","icon":10517,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[18],"key":""},{"id":"107","name":"Neukunde Veeam","descriptionHtml":"","callToAction":"Neukunde Veeam","introHtml":"","icon":10517,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[18],"key":""},{"id":"89","name":"Partnerwechsel auf bestehenden Partner","descriptionHtml":"","callToAction":"Partnerwechsel auf bestehenden Partner","introHtml":"","icon":10514,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[18],"key":""},{"id":"91","name":"Partnerwechsel auf M10","descriptionHtml":"","callToAction":"Partnerwechsel auf M10","introHtml":"","icon":10514,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[18],"key":""},{"id":"90","name":"Partnerwechsel temp. auf M10","descriptionHtml":"","callToAction":"Partnerwechsel temp. auf M10","introHtml":"","icon":10514,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[18],"key":""},{"id":"87","name":"Up- / Downgrade","descriptionHtml":"","callToAction":"Up- / Downgrade","introHtml":"","icon":10532,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[15],"key":""},{"id":"101","name":"Anpassung Rechnungsmodalitäten","descriptionHtml":"","callToAction":"Anpassung Rechnungsmodalitäten","introHtml":"","icon":10536,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"97","name":"Firmennamenänderung - Kunde","descriptionHtml":"","callToAction":"Firmennamenänderung - Kunde","introHtml":"","icon":10525,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"98","name":"Firmennamenänderung - Partner","descriptionHtml":"","callToAction":"Firmennamenänderung - Partner","introHtml":"","icon":10525,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"93","name":"Kündigung Veeam","descriptionHtml":"","callToAction":"Kündigung Veeam","introHtml":"","icon":10521,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"94","name":"Mutation HOUSING","descriptionHtml":"","callToAction":"Mutation HOUSING","introHtml":"","icon":10532,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"106","name":"Neukunde CloudDrive (Enterprise)","descriptionHtml":"","callToAction":"Neukunde CloudDrive (Enterprise)","introHtml":"","icon":10517,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"103","name":"Neukunde CloudDrive (free)","descriptionHtml":"","callToAction":"Neukunde CloudDrive (free)","introHtml":"","icon":10517,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"104","name":"Neukunde CloudDrive (payed)","descriptionHtml":"","callToAction":"Neukunde CloudDrive (payed)","introHtml":"","icon":10517,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"105","name":"Neukunde Housing","descriptionHtml":"","callToAction":"Neukunde Housing","introHtml":"","icon":10517,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"96","name":"SCD DNA - Gönner","descriptionHtml":"","callToAction":"SCD DNA - Gönner","introHtml":"","icon":10522,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"95","name":"SCD DNA - Umsetzungspartner","descriptionHtml":"","callToAction":"SCD DNA - Umsetzungspartner","introHtml":"","icon":10522,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"124","name":"Sonderfall","descriptionHtml":"","callToAction":"Sonderfall","introHtml":"","icon":10520,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"88","name":"Temporäre Deaktivierung","descriptionHtml":"","callToAction":"Temporäre Deaktivierung","introHtml":"","icon":10513,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"109","name":"Testinstallation","descriptionHtml":"","callToAction":"Testinstallation","introHtml":"","icon":10469,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"92","name":"Wechsel auf …-Jahresvertrag","descriptionHtml":"","callToAction":"Wechsel auf …-Jahresvertrag","introHtml":"","icon":10523,"iconUrl":"https://mount10.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""}],"reqGroups":[{"id":15,"name":"Portal"},{"id":18,"name":"Neukunde / Kündigung"}],"orderMapping":{"12":[100],"15":[120,100,99,87],"18":[107,123,102,108,86,89,91,90]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"COM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZGQ5ZjE0Ni1iN2EzLTQ2N2MtODViYi1lM2ZlMGVkNzc4OGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMjQyNzk1OTcwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc4Njk3NDgzNCwibmJmIjoxNzg2OTczNjM0LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.jF4Vm_u_wDwd6AZowNQnib_Jr1vfwCysw1xuiATVBkg","targetCollection":"upload-user-collection--1242795970","endpointUrl":"https://api.media.atlassian.com","clientId":"8dd9f146-b7a3-467c-85bb-e3fe0ed7788a","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://mount10.atlassian.net/wiki","kbLinkDomainURLs":["https://mount10.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mount10","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"13701c6f88caef8a043a00557ada8201cc7e2471_lout","baseUrl":"https://mount10.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://mount10.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"8dd9f146-b7a3-467c-85bb-e3fe0ed7788a","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e560974aa6bd4d969baaa93bba087a89","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://mount10.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}